Privacy Policy

General Provisions

This policy regarding the processing of At SmartCP, we are committed to protecting your privacy and ensuring that your personal data applies to all informationis handled in a safe and responsible manner. This Privacy Policy (the "Policy") outlines how we may receivecollect, use, disclose, and safeguard information about visitors nor users (collectively, "User(s)User", "you" or "your") of our website (alsosmartcp.org) (the "siteSite") nor our softwareSoftware as a Service (SaaS) products (collectively, the "Service").

The data controller for the purposes of this Policy is SmartCP, a division and brand owned by SmartAction.io Sp. z o.o., located at Dekabrystów 82, 42-202 Częstochowa, Poland.
As a company based in the European Union, we adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are dedicated to maintaining the confidentiality, integrity, and security of your personal data.

By using our Site and Services, you agree to the collection and use of information in accordance with this Policy. We encourage you to read this Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Purposesvarious types of personal data processing onto provide and improve our Services. The types of information we collect include:

a. Personal Information You Provide to Us

• Contact Information: When you sign up for our Services or contact us (usually through special forms on our Site), we collect information such as:
  • Your name
  • Email address
  • Phone number
  • Company name
• Account Information: To create and maintain your account, we may collect usernames, passwords (which are encrypted as a matter of course), and other authentication details such as:
  • Usernames and Logins: These are necessary for accessing our Services.
  • Temporary Password: We generate a temporary password (not encrypted) when you sign up for our Services. We immediately recommend that you change this password after your first login for security purposes.
  • Company Data: This includes your company's name, address, Tax ID (VAT number), and contact email. This information is used for proper invoicing and communication.
• Services Data: To provide you with the ordered Services, we may collect data that you input into our platform. This can include user accounts details, customer information, and other data specific to the Services you use. This data is necessary for the functionality and delivery of the Services.
• Customer Support Information: When you contact our support team, we may collect details about your inquiry and any other information you choose to provide.

b. Information We Collect Automatically

• Usage Data: We collect information about how you interact with our Site and Services. This includes data such as IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Device Information: We may collect information about the devices you use to access our Services, including device type, operating system, and unique device identifiers.
• Cookies: We use cookies to collect information about your usage of our Site and Services. This helps us understand your preferences and improve your experience. For more details, please see our Cookies Policy.

c. Information from Third Parties

• Third-Party Integrations: If you choose to integrate third-party services with our Services, we may receive information from those services.

d. Anonymized and Aggregated Data

We may also collect, use, and share aggregated data such as statistical or demographic data. This data does not directly or indirectly reveal your identity and is used to analyze trends and improve our Site and Services.
Specifically, we use Google Analytics and Meta (formerly Facebook) Analytics tools to help us understand how our Site and Services are used. These tools provide us with insights into user behavior, which helps us enhance the website

• The purpose of processing the User's personal data is to provide the User with access to the website, information and/or materials contained on the website.
• SmartCP has the right to send notifications to the User about new products and services, special offers and various events. The User can always refuse to receive informational messages by sending an email to us at info@smartcp.org with the note «Decline of notifications about new products and services and special offers».
• Impersonal data of Users collected using Internet statistics services are used to collect information about the actions of Users on the site, improve the quality of the site and its content.

Cross-border transfer of personal data

We may transfer personal data collected from you to other countries or regions for processing and storage. These countries may have different data protection laws and regulations than your own country.

When we transferensuring that your personal data is protected. We share your information only in the following circumstances:

• Hosting and Infrastructure: We use third-party service providers to host our Site and Services, provide data storage, and backup services. These providers ensure that your data is securely stored and managed in compliance with applicable data protection regulations.

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability

We take appropriateall necessary measures to ensure that your personal data is protectedhandled securely and in accordance with this Policy and applicable data protection laws and regulations. This may include implementing Standard Contractual Clauses, obtaining your explicit consent, or other measures as required by law.

User Data Management

As a User of our Service, you are the administrator of the data that you provide within our systems. This means that you are responsible for managing your data, including adding, modifying, and deleting data as necessary.

We provide you with tools to manage your data within our software, and we take reasonable measures to ensureensuring the security and privacyprotection of your personal data. We implement a variety of measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction.

• Encryption: For the protection of data during transmission, we use an up-to-date TLS (Transport Layer Security) protocol to encrypt your data. This helps ensure that your information is securely transmitted over the internet.
• Access Controls: Access to your personal data is restricted to authorized personnel only. We enforce strict access controls to ensure that only those who need access to your information for their work can view or process it.
• Secure Infrastructure: We employ robust security measures in our infrastructure, including firewalls, intrusion detection systems, and regular security updates, to protect against cyber threats and unauthorized access.
• Data Backup: Regular backups of your data are conducted to ensure that we can recover your information in case of data loss or corruption.

• Incident Response Plan: We have a comprehensive incident response plan in place to address any potential data breaches swiftly and effectively. This includes identifying the source of the breach, containing the incident, and notifying affected individuals and relevant authorities as required by law.
• Notification: In the event of a data breach that affects your personal data, we will notify you without undue delay. We will provide details about the breach, its potential impact, and the steps we are taking to address the issue.

• Password Protection: We recommend that you use strong, unique passwords for your account and change them regularly. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately if you suspect any unauthorized use of your account.
• Secure Devices: Ensure that any device you use to access our Services is secure and up-to-date with the latest security patches and antivirus software.

Your Data Protection Rights

However, it protection rights:

• Right to Access. You have the right to request access to the personal data we hold about you. This allows you to confirm whether we are processing your data and to obtain a copy of it. To make a request, please contact us at info@smartcp.org.
• Right to Rectification. If you believe that any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure. You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, if you withdraw your consent, or if the data was processed unlawfully. We will assess your request and, if applicable, take appropriate action to erase your data.
• Right to Restriction of Processing. You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to its processing.
• Right to Data Portability. You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data to another organization, where technically feasible.
• Right to Object. You can object to the processing of your personal data based on our legitimate interests or for direct marketing purposes. If you object to processing based on legitimate interests, we will cease processing your data unless we have compelling legitimate grounds to continue.
• Right to Withdraw Consent. If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint. If you believe that we are not complying with data protection laws, you have the right to lodge a complaint with a supervisory authority. You can contact the relevant data protection authority in your country for assistance.
• Email Communications. If you receive an email from us that you no longer wish to receive, you can opt out by using the unsubscribe link provided in the email. However, please note that you will still receive emails related to transactions and services you have requested or purchased. Additionally, we may send you important non-promotional communications, such as updates to our terms or this Privacy Policy, which you cannot opt out of.
• Data Retention. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. This includes retaining data to protect ourselves from potential damage in the event of litigation, in accordance with current legislation. Once the retention period expires, we securely delete or anonymize your data to ensure it is no longer accessible or usable.
  Please note that it is your responsibility to keep a copy of any data you have stored on our servers in case of any loss. Further, if you cease using our Services, we will not be responsible for the retention or recovery of your data after the termination of your account.
• Data Management. You may manage your personal data in your SmartCP account. As a User of our Services, you are responsible for the data you provide within our Services. This includes managing your data by adding, modifying, and deleting it as necessary.
  We provide you with tools to manage your data within our software, and we take reasonable measures to ensure the security and privacy of your data. However, it is ultimately your responsibility to ensure that your data is accurate, complete, and up-to-date, and that you have appropriate permissions to use, share, and store the data within our Services.

Location of Your Data

Changes to This Policy

We retain these backups for a limited period of time, and only for the purpose of disaster recovery and business continuityrevised Policy. WeIf you do not use or access these backups for any other purposeagree to the updated Policy, you must stop using our Services and we take appropriate measures to protect the security and privacy of the data during storage and disposal.

While we make every effort to ensure the integrity and availability of our backupsclose your account, we cannot guarantee that they will be complete, accurate, or up-to-date at any timeif applicable. Therefore, we recommend that our Users maintain their own backups of their data as a precautionary measure.

Contact Information